Patient Satisfaction and Complaints Procedure
At our clinic, patient satisfaction is always our highest priority. However, we understand that concerns may arise from time to time.
We encourage you to raise any concerns with us as soon as possible, rather than delaying for weeks or months, to help us respond promptly, courteously, and fairly. If you have suggestions on how we might resolve your issue, sharing them can also be helpful.
If you wish to make a complaint, please follow our four-stage procedure below:
Note: You are free to omit any of the above stages if you wish.